FAQ for LED Decorative Lights (B2B Wholesale & OEM)

1. General Questions

  • Q: Are you a factory or a trading company?

    A: We are a professional manufacturer with our own factory, focusing on outdoor LED decorative lights for many years.

  • Q: Do you accept factory visits?

    A: Yes, we warmly welcome customers from all over the world to visit our factory to check production, quality and capacity.

2. Product Questions

  • Q: Are your LED tree lights waterproof and suitable for outdoor use?

    A: Most of our products have IP65 or higher waterproof rating, safe for long-term outdoor use.FAQ

  • Q: What is the lifespan of your LED lights?

    A: The LED source lifespan can reach 50,000 hours, with stable performance and low power consumption.

  • Q: Can these lights be used for Christmas, festivals and commercial events?

    A: Yes, they are widely used for festivals, shopping malls, hotels, parks, landscape projects and commercial displays.

3. Customization & OEM Questions

  • Q: Do you provide OEM/ODM services?

    A: Yes, we support full OEM/ODM customization including size, color, lighting effects, logo and packaging.FAQ

  • Q: Can I customize the tree height, light color and control mode?

    A: Absolutely, we accept customization on height, LED color, DMX512 control, synchronous effects and more.

  • Q: What is the MOQ for customized orders?FAQ

    A: The MOQ for customized products is negotiable, please contact our sales team for details.

4. Order & Wholesale Questions

  • Q: Do you support wholesale and bulk orders?

    A: Yes, we specialize in B2B wholesale, bulk orders and long-term cooperation with distributors worldwide.

  • Q: How long is the production lead time?

    A: Standard orders usually take 7–15 working days; customized orders take 15–25 working days based on details.

  • Q: Can I get a sample before placing a bulk order?

    A: Samples are available for quality checking, sample fee and shipping cost will be charged.

5. Shipping & After-Sales Questions

  • Q: What shipping terms do you support?

    A: We support EXW, FOB, CIF, DDP and other shipping terms by sea, air or express.

  • Q: What kind of after-sales service do you provide?

    A: We offer a limited warranty period and professional after-sales support for quality issues.

  • Q: How do you handle damaged products during shipping?

    A: Please provide photos or videos for verification, we will arrange replacement or compensation accordingly.

FAQ